Belgian Institute for Postal services and Telecommunications
Postal services observatory
BIPT publishes the 2015 observatory of the postal services.
Complaint
If you are unhappy with the treatment of your complaint by a postal operator, you can bring the case before the Office of the Ombudsman for the Postal Sector.
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Delivery
The universal service provider is obliged to service all houses provided they are equipped with a regulatory letterbox.
>Read morePracticalities
- Which type of line?
- How to apply for the social tariff?
- May I stamp my letter using old stamps the value of which is still expressed in Belgian francs?
- How many call signs can a radio amateur have?
- Duration of the mobile phone ring
- Can I take out a subscription with an operator of another EU Member State and use it permanently in Belgium
- Wi-Fi network disturbed?
- >Go to all FAQs
- How do I keep my mobile internet expenses under control?
- How can you know how much roaming will cost you?
- In which countries does the European roaming regulation apply?
- Calling, texting and surfing while abroad: how does it work?
- How can I end the various contracts with all the operators?
- Technical possibilities to get Internet access
- What needs to be taken into account?
- How does the migration from one provider to another work?
- >Go to all FAQs
- Which type of line?
- How to apply for the social tariff?
- Prepaid card - What do the new regulations relate to?
- Prepaid card - Who has to identify himself?
- Prepaid card - In which cases does one have to identify oneself?
- Prepaid card - Risk of fraud
- Prepaid card - Where can I get more information?
- Prepaid card - How do you have to identify yourself?
- >Go to all FAQs
- How many call signs can a radio amateur have?
- I am selling my airplane, do I have to give my licence to the new owner?
- I would like to install a CB in my truck. What do I have to do?
- I have found on the Internet walkie-talkies operating in the 144-146 MHz frequency band. May I use them and do I need a licence?
- When are the next exam dates?
- Can I have a call sign with a prefix other than ON?
- I have bought two walkies-talkies which I'm using once or twice a year May I hold them at home?
- I would like to use walkies-talkie for the organisation of the a party in my village, what should I do?
- >Go to all FAQs
- What quality standards does the universal service provider have to comply with?
- I am unhappy with bpost’s or another postal service provider’s service – where can I lodge a complaint?
- I do no longer wish to receive unaddressed publicity – how do I make this known?
- Can I ask bpost to forward my mail when I move ?
- For which services can I appeal to a postman on his round?
- I do no longer wish to receive direct mail – what do I do?
- What is registered electronic mail?
- >Go to all FAQs
News
13-06-2017
A study on e-commerce in Belgium
A study on e-commerce in Belgium
In order to get a clear insight into the situation of e-commerce in Belgium, BIPT... read more
21-02-2017
Postal users want a high-standard service and are...
Postal users want a high-standard service and are...
Furthermore postal users attach importance to a close-knit, carefully located network... read more