Belgian Institute for Postal services and Telecommunications
postalpoint.be
Postal services observatory
BIPT publishes the observatory of the postal services.
Complaint
If you are unhappy with the treatment of your complaint by a postal operator, you can bring the case before the Office of the Ombudsman for the Postal Sector.
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Cartography
This cartography collects and shows the data of all postal operators’ postal points on the map of Belgium.
>Read morePracticalities
- I am unhappy with bpost’s or another postal service provider’s service – where can I lodge a complaint?
- How can I find the closest red post-box and the last post-box clearance?
- What speed and what volume do I need?
- I am a radio amateur and I would like to change my call sign. What should I do?
- Does my VHF transmitter has to be equipped with ATIS?
- Wi-Fi network disturbed?
- May I stamp my letter using old stamps the value of which is still expressed in Belgian francs?
- >Go to all FAQs
- Technical possibilities to get Internet access
- How do I keep my mobile internet expenses under control?
- How can you know how much roaming will cost you?
- In which countries does the European roaming regulation apply?
- Calling, texting and surfing while abroad: how does it work?
- How can I end the various contracts with all the operators?
- What needs to be taken into account?
- How does the migration from one provider to another work?
- >Go to all FAQs
- Can you keep your number?
- Who is eligible for the social tariff?
- Which operators provide the social tariff?
- Unknown missed call? Do not just return the call!
- How to apply for the social tariff?
- In which countries does the European roaming regulation apply?
- Fraudulent text messages or or calls
- Which type of line?
- >Go to all FAQs
- Can I use a PLB in Belgium aboard a ship?
- What is the procedure to notify the use of microphone frequencies at a concert? Do specific frequencies have to be reserved or only a number of frequencies in the bands concerned?
- I want to install a CB equipment in my vehicle. What do I have to do?
- I am using alarm equipment on 868 MHz. Is that legal in Belgium and is a licence required?
- What are the legal conditions for the use of a point-to-point connection in the 2.4 and 5 GHz bands?
- I have to perform tests for the use of car radars in the 76-81 GHz band based on the usual standards. How do I go about this?
- Am I allowed to carry out tests on Belgian territory with equipment that bears no CE marking?
- Am I allowed to use a GPS of the Garmin Astro 100 type to track my dog during a game hunt?
- >Go to all FAQs
- May I stamp my letter using old stamps the value of which is still expressed in Belgian francs?
- I do no longer wish to receive unaddressed publicity – how do I make this known?
- What quality standards does the universal service provider have to comply with?
- What are single piece tariffs ?
- For which services can I appeal to a postman on his round?
- What if an item is insufficiently stamped?
- Which items do not need to be stamped?
- Whom may I appeal to for the delivery of my registered items?
- >Go to all FAQs
News
02-02-2018
Survey of BIPT on your phone, Internet and television...
Survey of BIPT on your phone, Internet and television...
Profacts has been entrusted by BIPT with a survey on the consumption habits of the... read more
21-02-2017
Postal users want a high-standard service and are...
Postal users want a high-standard service and are...
Furthermore postal users attach importance to a close-knit, carefully located network... read more