Protection of consumers

Information for consumers can be found in the section Consumers situated on the homepage of the website.

Network operators and service providers have to comply with different legal requirements regarding the protection of electronic communications consumers. 

These requirements are laid down in the Act of 13 June 2005 on electronic communications, in particular in Articles 1 to 11 and 108 to 136. 

The Act of 15 May 2007 about the protection of consumers concerning radiotransmission and radiodistribution services is also important. 

Different decisions were made to carry out the legal requirements.

You can find them in the part “National framework” of the section “regulation”. 

BIPT publishes consultations and opinions regarding themes on the protection of consumers.